24-Hour Support

Our 24-HOUR CUSTOMER SERVICE LINE gives you immediate access to information you need most often. Account access anytime, anywhere, 24 hours a day!

With our 24-HOUR CUSTOMER SERVICE LINE you can quickly and easily:
· Make account balance inquiries
· Know if and when checks have cleared
· Verify direct deposit transactions
· Inquire about loan balances and payments
· Verify interest paid and earned
· Transfer funds between designated checking accounts.
(a "REQUEST FOR FUNDS TRANSFER" form must be completed prior to accessing this option)

USING TELEPHONE BANKING

Dial 594-4001 or (1-361-594-4001) from any touch-tone telephone.

Wait for greeting, then follow the simple instructions given to you over the phone.

OPENING MENU

- For ACCOUNT INFORMATION and FUNDS TRANSFER, press [1]

- For instructions on how to use this system, press [2]

- To repeat this menu you are in, press [9]

- To speak to a customer service representative during regular banking hours, press [0].
If you are not calling from a touch-tone telephone please stay on the
line and you will be transferred to a customer service representative.

NOTE: The first time you use the customer service line your PIN number will consist of the last four digits of your social security number or tax identification number. You will be required to change this number after the first time you use this system.

ACCOUNT INFORMATION and FUNDS TRANSFER

- For information on checking and money market accounts, press [1]

- For information on savings accounts, press [2]

- For information on loan accounts, press [3]

- For information on certificates of deposit and IRA’s, press [4]

- For funds transfer, press [5]

- To return to a previous menu , press [8]

- To repeat this menu, press [9]

- To speak to a customer service representative during regular banking hours press [0]

[1] Within the CHECKING menu

You will need to enter your account number followed by the [*] key. Then enter your four digit PIN.

- For current balance information, press [1]

- For last 6 withdrawals, press [2]

- For deposit information, press [3]

- For ATM and other automatic transactions, press [4]

- For specific transaction inquiry, press [5]

- For interest information on interest bearing accounts, press [6]

- To change your PIN, press [7]

- To return to a previous menu, press [8]

- To repeat this menu, press [9]

- To speak to a customer service representative during regular banking hours, press [0]

[2] Within the SAVINGS menu

You will need to enter your account number followed by the [*] key. Then enter your four digit PIN.

- For current balance information, press [1]

- For last 6 withdrawals, press [2]

- For deposit information, press [3]

- For automatic transactions, press [4]

- For inquiry by amount, press [5]

- For interest information, press [6]

- To change your PIN, press [7]

- To return to a previous menu, press [8]

- To repeat this menu, press [9]

- To speak to a customer service representative during regular banking hours, press [0]

[3] Within the LOAN menu

You will need to enter your account number followed by the [*] key. Then enter your four digit PIN.

- For current balance information, press [1]

- For payoff information, press [2]

- For last payment date, press [3]

- For next payment date, press [4]

- For payment amount, press [5]

- For interest information, press [6]

- To change your PIN, press [7]

- To return to a previous menu, press [8]

- To repeat this menu, press [9]

- To speak to a customer service representative during regular banking hours, press [0]

[4] Within the CERTIFICATE OF DEPOSIT / IRA’S menu

You will need to enter your account number followed by the [*] key. Then enter your four digit PIN.

- For current balance information, press [1]

- For last interest paid, press [2]

- For next interest payment date, press [3]

- For maturity date, press [4]

- For accrued interest, press [5]

- For interest information, press [6]

- To change your PIN, press [7]

- To return to a previous menu, press [8]

- To repeat this menu, press [9]

- To speak to a customer service representative during regular banking hours, press [0]

[5] Within the FUNDS TRANSFER menu

To access the funds transfer options, you must complete a "REQUEST FOR FUNDS TRANSFER" form which can be obtained by contacting the bank.

- To transfer funds from a checking account, press [1]

- To return to a previous menu, press [8]

- To repeat this menu, press [9]

- To speak to a customer service representative during regular banking hours, press [0]

You will need to enter the account number you are transferring FROM followed by the [*] key.
- To transfer funds to a checking account, press [1]
- To return to a previous menu , press [8]
- To repeat this menu, press [9]
- To speak to a customer service representative during regular banking hours, press [0]

You will need to enter the account number you are transferring TO followed by the [*] key.

Then enter your four digit PIN. You will then be asked to enter the amount you are transferring in dollars and cents (without periods or commas) and press the [*] key.

(You will need to contact the bank if you wish or need to change your funds transfer PIN)

IMPORTANT NOTICE TO OUR CUSTOMERS

Customers who use these services are advised that they agree to safeguard their PIN (Personal Identification Number) and to keep it confidential. The Customer bears the risk of any loss occasioned by improper or unauthorized use of such PIN by any person or persons.

Bank customers are protected to some extent against certain types of loss caused by fraud, such as forgery or unauthorized signatures on checks, but these protections do not apply to losses incurred in the operation of the 24 HOUR CUSTOMER SERVICE LINE,"Touch Tone" or "Telephonic Banking" service system.

If the customer fails to protect his or her PIN or provides his or her PIN to another person, it may be possible to make transfers and/or obtain account information and therefore the customer will be solely liable. Any unauthorized or suspicious transactions must be reported to the Bank immediately for investigation.

First National Bank of Shiner
103 West 7th Street · P.O. Box 607
Shiner, TX 77984
phone: (361) 594-3317 · fax: (361) 594-4392
e-mail: web@fnbshiner.com
http://www.fnbshiner.com