24-Hour Support "INFOLINK"
Our free 24-HOUR CUSTOMER SERVICE LINE gives you immediate access to information you need most often. Account access anytime, anywhere, 24 hours a day!
With our free 24-HOUR CUSTOMER SERVICE LINE you can quickly and easily:
· Make account balance inquiries
· Know if and when checks have cleared
· Verify direct deposit transactions
· Inquire about loan balances and payments
· Verify interest paid and earned
· Transfer funds between designated checking accounts.
USING TELEPHONE BANKINGDial 594-4001 or (1-361-594-4001) from any touch-tone telephone.
Wait for greeting, then follow the simple instructions given to you over the phone.
NOTE: The first time you use the customer service line your PIN number will consist of the last four digits of the primary account owner's social security number or tax identification number. You will be required to change this number after the first time you use this system.
Please listen to all prompts when dialing the 24-Customer Service Line, as these have changed. Thank you. If you still have problems signing on after listening to all the prompts carefully, please feel free to call us during regular business hours at either 361-594-3317 (Shiner), 361-277-3100 (Cuero), or 361-865-3800 (Flatonia).
IMPORTANT NOTICE TO OUR CUSTOMERSCustomers who use these services are advised that they agree to safeguard their PIN (Personal Identification Number) and to keep it confidential. The Customer bears the risk of any loss occasioned by improper or unauthorized use of such PIN by any person or persons.
Bank customers are protected to some extent against certain types of loss caused by fraud, such as forgery or unauthorized signatures on checks, but these protections do not apply to losses incurred in the operation of the 24 HOUR CUSTOMER SERVICE LINE - Infolink, "Touch Tone" or "Telephonic Banking" service system.
If the customer fails to protect his or her PIN or provides his or her PIN to another person, it may be possible to make transfers and/or obtain account information and therefore the customer will be solely liable. Any unauthorized or suspicious transactions must be reported to the Bank immediately for investigation.
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